See what our clients have to say about RTCS service:
"Just wanted to take a moment to tell you all that the service has been great...flawless...since we got our dedicated service!"
"I thank you for your immediate attention. Also, would like to compliment you and your staff for the great support that we have received since initiating the service with Real Time Cloud Services."
"Primavera works great on the Real Time Cloud Services remote server! Thanks for working to hard to get it operating. The Microsoft Remote Desktop Connection client for the Mac also works great. There was nothing to install for my local printers to print properly. I just selected Print from within Primavera and the Primavera charts printed as they should. In the Remote Desktop Connection client Preferences there is an option to connect the remote server to my local disk drives. A 1.5MB data file from my local drive uploaded in a quick 10 seconds. Terrific."
"I just wanted to let you know that your support staff is great! I’ve used the online chat a few times and all my issues were addressed immediately, and they worked with me until the problems were fixed! I wish I could get this good of service from every customer support group I work with! I’m not the most computer savvy and am nervous about working this way, but they have made the transition very easy."
"First of all, I want to say thanks for getting us set up so quickly last week. Your team was great and we love the server so far. It is MUCH faster than (unnamed competitor) and offers MUCH MORE flexibilty for us, which is GREAT!!"
Brooke B. CPA
"I am a new customer and your support has been jumping through hoops to get me set up! I appreciate your efforts! And i commend the effort your team puts in providing the customer support."
Ralph A. Chiodo - Realtor/ REO Specialist, Keller Williams Realty Group, www.2REOPros.com
"I recently contacted RTCS live support on a couple of issues. The first time I spoke with the support teammember, who was very patient with my questions. On a second occasion I contacted live support and Rinku helped me with the problems with Uniprint I was having that day. The support team resolved the initial problem and asked that I send an email regarding a check printing problem – only the left half of the check printed. I hadn’t gotten around to emailing when I received a call from Sam saying that the print problem was resolved and I shouldn’t have the problem any longer after rebooting my computer. And the problem had been resolved! I’m very pleased by the response of your support staff and just wanted to let you know."
"I would like to say thank you for the support provided for our company. Your support executive assisted me with getting our user accounts for ProPalms functional again, never letting up until the issue was solved. He provided us excellent customer service. This is not the first time he has come to our aid, each time he is knowledgeable and courteous. Thank you so much for hiring someone of his caliber to ensure that we are able to work as effortless as possible.”
Catalyst house, www.catalysthouse.biz
"I was having a problem with the printer not being able to connect to the server. My accountant called support and was on with one of RTCS support staff immediately. The problem was solved within minutes!! I was impressed with how fast and how awesome it was to have service support right at hand."
"Regarding accessing my QuickBook Server with a new computer, a MAC Book Pro, your support executive gave the best Customer Service I have had in years!! Not only did he call me back, as promised, but he also was a pro, knowing how to perform the task, in a very professional manner. want to thank him for his efforts, and for helping me with what turned out to be a seamless transition for my business.”
Desert AED, desertaed.com
“I just want to say what a wonderful staff that you have. They are very professional, knowledgeable and courteous. They always help me quickly and I could not be more pleased. Thank you for all of the help."
Syd H. CPA
owner, Daily Balance Inc, DailyBalance.com
“RTCS Support hooked me up! They were great. Thanks for all your help and responsiveness”
Matt P. CPA
"We are very pleased with the hosting service you provide for our QuickBooks company file. It is working very well!"
“Just wanted to let you know that the remote service has been running very smooth…the 24x7 support has been excellent”.
John B. CPA
“Your support team is unbelievable. The most outstanding support I have ever had in my life ! I know I made the right decision and will recommend you to everyone. Just outstanding ! Thank you”.
“Does your company offer Host Microsoft Dynamics CRM, We are using a US based company now and your service is 10 times better. Need to have people on staff who could support that specific software, Dynamics CRM”.
“You have a great support team!”.
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